Last Updated: 1-Dec-2025

We prioritize product quality and customer satisfaction. Please read our return and refund terms carefully.

1. Eligibility for Return

Returns are accepted only if:

• The product is damaged

• The package is tampered

• The wrong item is delivered

To maintain food safety standards, opened or used food products cannot be returned.

2. Reporting a Problem

You must report issues within 48 hours of delivery with clear photo/video evidence.
Claims made after this period may not be accepted.

3. Refund Process

Once verified:

• Refunds will be issued to your original payment method

• Processing may take 7–10 working days

4. Replacement

If stock is available, we may offer a replacement instead of a refund.
This will be your choice.

5. Non-Returnable Items

• Opened packs

• Products damaged due to mishandling

• Items stored improperly after delivery

• Bulk/custom orders

Contact for Returns

Email or WhatsApp us with your order ID and proof.

8. Contact

For any queries regarding these Terms & Conditions, please contact:
Email: info@herbsharmony.com
Phone: +91-124-4965-374, +91-9319230062, +91-9643869330
Address: Plot No 14B, New Palam Vihar Marg, Block N, New Palam Vihar Phase 1, Sector 110, Pawala Khasrupur, Haryana 122017